What to Expect and How to Prepare for Your First Session
Welcome We're So Glad You're Here
We’re so excited to work with you! A little preparation ahead of time allows us to make the most of our time together and ensures your organizing sessions run smoothly and efficiently.
Please take a few moments to carefully review this client-only welcome page so we can hit the ground running at your first session.
You should have already received an email introducing your Lead Organizer, along with their contact information. You’ll also be receiving a space-specific questionnaire via email shortly—this helps us tailor our approach to your home, your needs, and your lifestyle.
We can’t wait to get started!
Preparing for your first session
Pets
We love our furry friends and want them to stay safe. Since our team will be coming in and out throughout the session, we kindly ask that pets be secured in a safe area of your home—especially if they’re quick to slip outside.
Laundry
If we’re organizing clothing, please have all items washed and dried prior to your session. No need to fold or hang anything—we’ve got that covered.
Dishes and Groceries
If your kitchen is part of the project, please have dishes clean and ready to be organized when we arrive.
If we’re organizing your pantry, doing a grocery run a day or two before your session is a great idea. This helps us plan space accurately—and yes, we’re happy to put your groceries away for you!
Kiddos
If you’d like to be actively involved in your organizing session and feel that your children may be a distraction, we recommend arranging childcare. That said, children are always welcome to be present if that works best for your family.
Your Questions, Answered
How long are you in my house?
We are typically in your home from 9AM-5PM. Your lead organizer will contact you if there are changes to the schedule.
What if I need to reschedule my appointment?
When a client books an appointment with us, that time is reserved exclusively for that client and becomes unavailable for anyone else to use. If, for some reason -- other than a true emergency -- you need to cancel appointments, please give us as much advance notice so that others may take advantage of the available time.
If you need to reschedule your session within 1 week of your session date, there is a $100 rescheduling fee to cover the administrative tasks of rescheduling.
There is no fee for needing to reschedule a session if you are sick and need to reschedule for the safety of our team.
We follow the Westchester County Snow Emergency Levels Advisory System. Unsafe weather conditions will result in rescheduling, arriving late, or leaving early.
Do I need to be home during my session?
Whatever you would like it to be! If you can’t be there, we will discuss some ground rules, set by you, ahead of your session. For example, do you want to keep bills that are dated over 1 year ago? Filling out the questionnaire we send via email is important if you cannot be there.
Where do you take donations?
The great thing about working with Get It Done is we have developed a HUGE network of charities & individuals who take very specific items! We pride ourselves on avoiding landfills at all costs. If you have a specific place you would like your donations to go, please discuss that with your lead organizer.
Do you bring organizing products?
Before your session, Stephanie thoughtfully plans what may be needed for your space and coordinates with the Lead Organizer so the team arrives prepared with the right products and supplies.
As the project takes shape, your Lead Organizer may also recommend additional products based on the layout, measurements, and how you use the space. Once you approve the plan, we handle the ordering, shopping, quality control, and in-home installation.
What if I feel overwhelmed?
That’s completely normal—and exactly why we’re here. Our role is to guide, support, and make the process feel manageable and judgment-free. Anytime you need a break, just let us know!
Will there be breaks?
Yes. We encourage clients to check in with the organizing team periodically throughout the day rather than feeling like they need to be actively involved the entire time.
If you plan to participate closely in your session, please let your Lead Organizer know about any specific times you’ll need to step away. We’ll do our best to plan the day around your schedule.
Our professional organizing team will also take a lunch break, along with occasional short breaks as needed based on the length, scope, and flow of the project.